Shipping, warranty & returns
Straight answers on delivery, what's covered, and what to do if something's not right — the same terms our own crew works to.
Shipping & handling
Australia-wide delivery
We ship to every state and territory. Delivery times vary with your location and what you've ordered.
Tracking your order
Once it ships, you'll get tracking details so you can follow it to your workshop or garage.
Special handling
Larger items — bullbars, canopies, suspension kits — sometimes need special freight arrangements. We'll contact you first if anything extra applies.
Returns & refunds
Defective items
A genuine defect within the warranty period gets a return or refund. Warranty length is set per product — check the listing for the exact term.
Changed your mind?
We accept change-of-mind returns within 7 days of delivery. Items need to come back re-sellable, in their original packaging.
Return costs
Return postage on a change-of-mind return is on you. A restocking fee can apply if the return lands more than 7 days after delivery.
If you're fitting it yourself
Professional fitting is what we'd recommend
A qualified installer is the safest route. If you're a confident DIYer, you can fit it yourself with the right care.
Before you start
Check every part and dummy-fit it first. Not everything ships with instructions — templates are a guide, not a guarantee, so confirm mounting, drilling and cutting positions yourself before committing.
When to contact us
Any doubt at all, get in touch before you install, not after.
What this means for your warranty
Once a part's on the vehicle, a full refund only applies if the product itself is faulty. We're not liable for damage to your vehicle or its contents caused during installation — scratched paint, dents and the like.
Need a hand with an order?
Send us the details on shipping, warranty or a return and we'll sort it out.
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